+420 777 079 997 info@tour-pragenses.com

GENERAL CONDICIONS

GENERAL CONDITIONS OF PRAGENSES TOUR
 
TOUR PRAGENSES , PRAGENSES s.r.o. acts as an intermediary between transport companies , hotels , or any other provider or particular person etc  and passengers , but is not responsible for delays , accidents , losses, damages , injuries or other incidents . The responsibility is limited to the price per person for the service provided by TOUR PRAGENSES.
 
Transportation : passengers are covered exclusively by compulsory third party insurance, according to the norms of the European community.
 
DOCUMENTS
It is the responsibility of each passenger carrying a valid passport , endowed with all visa requirements . The TOUR PRAGENSES disclaims all responsibility in the event that the passenger is deported for failing to meet any of the requirements or abnormalities in your passport. 
, getting on account of any passenger spending that originates , thus applying the conditions laid down cancellation and voluntary cancellation of services .
 
PRICE INCLUDES
Transportation in tourist bus with air - conditioning according to the itinerary; accommodation in the hotel according to you tour, fees and hotel taxes , buffet breakfast , transfer to and from the airport (depending of the tour), English speaking, city tours with English speaking guide and everything what is detailed in the itinerary as included.
 
THE PRICE DOES NOT INCLUDE
In general , any services not listed as included : airfare, airport taxes , taxis, visas, gratuities of any kind , half board , drinks , cancellation insurance and theft of documents / luggage , extras in hotels, in addition to the entries to museums , monuments , and other visited points.
 
START AND END OF OUR SERVICES
The service provided by TOUR PRAGENSES , PRAGENSES s.r.o. is exclusively land service only.
Begins at the time the passenger gets the first service of our company (always after border and customs procedures ) and ends at the time the passenger gets the last service provided ( shuttle , breakfast, or what corresponds ...., according to the itinerary - purchased service ) .
 
The PRAGENSES TOUR can not assume any responsibility for circumstances arising from services not provided by our company , such as problems that may arise at customs / border overbooking in air travel , flight connections , loss of flights, baggage loss or damage , strike , bombings , theft, etc. mismatches .
 
In booking service " FIT " ( custom programming ) , on numerous occasions there are meeting points , determined by the locations of the different hotels where begins the tour or acquired circuits suppliers . The transfers to these points from your hotel are not included . It is very important that the passenger controls on your voucher certifying the place and time of departure of the tour acquired .
 
BAGGAGE
Is alowed to carry one piece of luggage of medium size for free, with a maximum weight of 30 kg per person . Excess baggage will be accepted if the capacity of the vehicle permits, with extra payment of 3.50 € per suitcase per day, which may not always be accepted by the guide or the person responsible .
If the baggage exceeds the carrying capacity of the vehicle, the traveler will have to leave a part of your luggage in a locker automatic ( eg at the airport ) .
For all intents and when it comes to land transportation , will be understood that the luggage and other personal belongings of each traveler can be preserved , whatever part of the vehicle in which it is packaged . The luggage will be transported at the risk of the passenger without the TOUR PRAGENSES responsibility like loss, theft , or damage that it may suffer during the trip for any reason, including handling the transfers hotel / airport or vice versa , when available. It is recommended to passengers , which are present in all handling loading and unloading of luggage . Compared to air, sea or inland waterway transport , conditions of transport companies - applies , being the only passenger ticket contract linker between the above companies and passenger. In case you suffer any damage or loss , it is recommended to present, upon the unfounded complaint Transport Company .
 
HOTELS
The hotels listed in the programs are subject to change . In the case that TOUR PRAGENSES has to change the reservation , due to overbooking in the hotels, passengers will be accommodated in similar hotels in the same category and price.
 
VOUCHERES
After receiving full payment for the reservation for individual passengers ( City Packages , travel by train , etc. . ) The TOUR PRAGENSES agency will send the vouchers by email. The passengers should present the vouchers in the hotels, restaurants, or to the guides. In case of issuing their own voucheres , the voucher must include the following note : "reservation and payment by TOUR PRAGENSES " 

PAYMENT
All services must be paid according to the deadlines listed below :
Hotels and packages
100 % up to 40 days before arrival (except holiday dates , fairs, conferences etc.).
Private tours, tailor made tours, tours for groups 
30 % upon confirmation
70 % to 40 days before arrival
Holidays , fairs and conferences
100 % upon confirmation
 
Failure to meet this important requirement, gives all rights to TOUR PRAGENSES not to accept the passenger at the time of submission. For payments made by credit card ( Mastercard , Visa, Visa electron , DinnersClub ) to PRAGENSES TOUR charge an additional 4 % of the total value of services rendered . The fees for payments made via bank transfer are paid by the passenger .
 
CANCELLATIONS
Cancellations must be made in writing and sent to PRAGENSES TOUR . The cancellation charges are: ( cost per person of the total amount per passenger ) *
 
FIT - hotels , services , city packages *
- Cancellation up to 30 days before arrival no charge
- Cancellation from 29 days to 8 days before arrival 50 €
- Cancellation of 7 days to 3 days before arrival 50 %
- Cancellation 72 hours or less prior to arrival 95 %
( * Conditions not valid during trade fairs, conferences and events ) .
 
Tailored group travel
Depending on the offer. Will be detailed in the contract .
 
Reservations for fairs , congresses and events
Cancellation from the date of booking 95 %
 
Change of names ( cost per person )
- Until 15 days before arrival no charge
- From 14 days before arrival 50 €
 
CHANGES IN YOUR RESERVATION
Changes in reserves that were previously confirmed ( dates of arrival or departure , changes in the travel ... ) and occurred before the start of the trip will be subject to a penalty of € 50. In the event that the passenger once on the road, you want to change your travel significantly , we will confirm these changes wherever possible , and a fee of 70 € per shift, the possible additional costs that are mistrial imposed by the service providers . The PRAGENSES TOUR reserves the right to alter the itinerary of any route contained in the program , change the time of the outputs or replace any of the hotels provided by others of similar category .
 
RESPONSIBILITY
The PRAGENSES TOUR and its suppliers assume no responsibility for injury , death , loss or delay caused by any person related to travel or because of any event outside the control of the tour operator , is loss, damage or theft of luggage or personal belongings personal , caused by the negligence , defect , war , hostilities , civil disturbances ( insurance recommended ) . The PRAGENSES TOUR reserves the right to suspend any or all tours ; shall have the right to refuse to accept any of the passengers on the tour or change the itinerary of the same , whenever it deems appropriate , for the welfare and safety of all passengers .
 
MAJEURE FORCE 
In the event that the service can not be completed due to reasons of force majeure such as war, strikes , disasters etc. . , Or due to some imminent danger , such as increases or decreases in sea / river level or obstruction of any channel where water pass , the passenger is entitled to reoffend the contract at no cost, but will not be entitled to any compensation.
 
TRAVEL INSURANCE 
In the TOUR PRAGENSES programs is not included travel insurance . We recommend hiring this service in their country of origin before starting the journey . Your travel agency will offer you information about it.
 
MISUNDERSTANDING
The PRAGENSES TOUR is not responsible and will not accept reclamations in the case of misunderstanding
(disagreement) between prices and oral and written information .
 
COMPLAINTS

If any noncompliance arise regarding our program, TOUR PRAGENSES asks inform our escort or co-head , or call us on our emergency phone that can handle seek a solution as quickly as possible to problem, so even a hand written note that indicates noncompliance is required. We ordered take into consideration that there will be a sufficient period of time until the company resolves the issue in question . If this aspect is not met , the burden of proof of the events that complaint rests with the consumer . The PRAGENSES TOUR undertakes to answer all letters and complaints it receives within 30 days after the date of completion of travel days and not answer complaints received after the date indicated . Shall apply the laws of the Czech Republic .
 
telefon +420 777 079 997
info@tour-pragenses.com


PRAGENSES s.r.o.
ID:  284 45 961
VAT:  CZ28445961


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